Harry Wong Article Essay Example | Topics and Well Written Essays - 500 words - 1

Harry Wong Article - Essay Example Harry Wong emphasizes upon the importance of creating a good first impression and therefore stresses on even the minor aspects of the first day, starting from the dress to the delivering of a lecture. According to Harry Wong, it is the teacher’s attitude that determines the level and quality of response received from the students. He states that, ‘Students tend to learn as little or as much as their teachers expect.’ Provided that the teacher has an encouraging and positive attitude, the students too will portray their best. It is therefore important, not to expect too little nor too much from them. However, at the same time, it is in the first class that she can create a proper class environment, laying down certain expectations that will be expected of them. He states that the three most essential things that must be laid down clearly and established in the first week are discipline, procedure and routine, and these must not only show in attitude but also in her lecture and in her style of conducting the class. Harry Wong also stresses upon the necessity of the teacher familiarizing with the students from the very beginning; addressing them by their names and encouraging them to be more open with their ideas rather than to remain shy and hesitant. It is only with the proper attitude of the teacher that the student will be encouraged to open up. Moreover, to ensure maximum student output, the teacher must design her lesson in a manner that will demand the maximum response from the student rather than increased input from the teacher. Multiple activities should be carried out in class that will give the teacher an overall impression of what the student understands from his/her lectures. Moreover, tests should also be frequently taken to ensure higher achievement. One of the most important guidelines laid down by Harry Wong is that the teacher must exercise a self-enhancing behavior rather than a

Service Quality for Retail Banking in the UK - Barclays, PLC Dissertation

Service Quality for Retail Banking in the UK - Barclays, PLC - Dissertation Example Responsiveness is a measure of the willingness to help customers and provide them with prompt service. Assurance measures the competence, courtesy, credibility and security of the service provided, while the empathy is about the caring and individualised service that the bank provides to its customers. This would help the bank in realising whether its customers are satisfied on all grounds and whether there are any gaps in their satisfaction level. We would follow the same standard set by the previously referred authors. A questionnaire survey method will be adopted to measure the service quality of the bank. The study is based on primary data from customers of Barclays and secondary data based on previous studies and shows the different dimensions of retail banking and issues related to service quality and customer satisfaction in case of UK banks. Although Barclays retail bank is considered as an example here, the thesis is to draw a general conclusion on retail banking and the service quality that would be appropriate for customer satisfaction. Several studies and published papers on banking and customer satisfaction and the associated service quality attributes are discussed here. Any research study should not only trace the existing parameters for the variables involved but also provide some future perspective of reference. Within this context, the levels of customer satisfaction could be found out from primary data in which customers are directly required to complete surveys and provide responses on what changes they expect in the future and what kind of services they have encountered in the banks. Their suggestions and recommendations from questionnaires form the basis for... This study is an assessment of how much this change has been implemented or is successful within the branches. The corporate strategy of Barclays has also been analyzed and showed how the bank strategy could or should change from an emphasis on sales to an emphasis on customer service. The attitudes and behaviors of customer service officials have also changed towards customers suggesting that changing of corporate strategy tend to have a direct impact on employee behavior and company functions and performance as well. In conclusion, there are several issues that have been highlighted through this study and shows that after an appraisal and interview and survey of customer attitudes and expectations. Some individuals, however, expressed their problems as seen in the qualitative dimension or analysis of the study and suggested that the bank should be more concerned with individualized attention and improve its services by being prompt and efficient. Improving certain online banking features and international banking features were also considered important for overall improvement of the bank’s functions. This study has shown that although Barclays has been largely known for poor customer services and focuses more on sales rather than customer services, it’s recent change of approach with greater emphasis on improving customer services than improving sales figures seem to have worked for positive results as customers seem to be more satisfied with the services offered by the banks.

Vietnam War Term Paper Example | Topics and Well Written Essays - 2000 words

Vietnam War - Term Paper Example The former imperialistic Roman Empire should serve as an example of how this cause and effect scenario plays out. A similar destiny awaits America if it refuses to stop repeating the rationalizations for military involvement that kept it in Vietnam for a decade. A result of justifications emanating from Cold War, anti-communism attitudes, Vietnam became the standard by which limitations of the American military can be measured. Following the U.S. victory over the Japanese in 1945, the U.S. and former Soviet Union became engaged in a politically ideological battle that enveloped much of the rest of the world, the Cold War. Communism was clearly America’s adversary and after the Soviets build the Berlin Wall and continued to dominate other Eastern European countries, which became known as ‘satellite’ nations of the Soviets, the U.S. decided to not allow communism to spread into far Southeast Asia for motivations that remain unclear. Though the U.S. used the atomic b omb in Asia less than 20 years earlier, it deployed thousands of troops to the jungles of Vietnam during the decade-long ‘police action’ despite pleas by some that ground troops were necessary only after ‘the bomb’ was dropped in a clean-up role. The fiasco of Vietnam instigated an anti-military response from the majority of American citizens which contributed to the Cold War’s end. ... isolationism at the ending of the 19th century to its status as the sole remaining superpower, has always been centered on the promotion and conservation of its own interests and ‘the advancement of civilization,’ the exercise of power to assert itself beyond the bounds of the American continents in ‘the interest of civilization and of humanity’ and its own selfish interests.† (Olney, 2004) This period of military re-evaluation lasted from the end of the Vietnam War in 1973 until the invasion of Iraq in March of 2003. The U.S. entered the Vietnam conflict to bring democracy to the oppressed indigenous population (the official reason) very optimistic of securing a quick victory. Unsurprisingly, the U.S. went into Vietnam War with somewhat of an arrogant attitude thinking that the North Vietnamese army would soon bow to the mighty American military machine and that South Vietnam would willingly accept and adjust to a westernized style system of governmen t. According to Henry Kissinger, former U.S. Secretary of State under President Nixon, America entered Vietnam with a â€Å"brash confidence in the universal applicability of America’s prescriptions.† (Kissinger,2003) The paradoxical epilogue to Vietnam was that America went into this bloody, horrifying and long-term war believing it would be the noble liberator of the South Vietnamese. The U.S. did this without appreciating the obvious fact that the South Vietnamese people had been fighting for liberation from a North Vietnamese government which represented the same imperialistic way of thinking as the American government. (Ignatieff, 2003) The U.S. failed in Vietnam not because it lacked military capability but because it did not understand the enemy. Although the U.S. marched in with a tremendous military

Final reflection Essay Example | Topics and Well Written Essays - 750 words - 1

Final reflection - Essay Example With the help of my tutors I have been able to assess my progress in both learning and writing depending on my improved efficiency in terms of creating texts from what I learn. In the thought of Earl personal assessment helps a student gauge their strengths and weaknesses in their education system (56). My writing process has been significant in my experience and an active learner. My writing has shifted from simple writing to a much complex form of writing based on the complexity of the content. The content in my texts have grown significantly showing that I have been able to be an active writer based on the skills and experience in acquire in class. Apart from the content, the creation of words and texts in my texts can now be related to mature student. My performance in writing has been steady and exceptional since my first inducement in writing. The same sentiments can be shared in my active learning process. Based on attentiveness, the ability to apply skills taught, completing tasks effectively and relating to activities in class to real world experiences. According to Earl, learning is measured by the way in which an individual completes test that involves the application of learned materials (77). My experience in close reading and contextualization has grown significantly since I have acquired more efficient reading and text analysis skills. The ability of a student to read and analyze texts effectively is based on their prowess in their reading skills and comprehension skills which is acquired through active learning. Working with peers in my active learning and writing process has been helpful is sharpening my skills working with my peers has greatly increased my communication skills. My ability of creating studying and professional relationships has also been increased by my involvement in working with my peers. In an argument by Earl, learning systems should have peer based tools to help boost the studying ability of all students though a related a nd appropriate support (87). In my relationship to my class I have learned a lot in the practices and activities the class have been involved in. I have been participating in numerous class activities including groups activities based on tasks provided by instructors. In group tasks I have led different groups towards completion of requirements such as reading and writing assignments, creating projects outlines, completing research projects and engaging in oral contests. Apart from learning from these activities, groups’ activities in class enhanced my relationship in thus class in terms of having the will to learn and being happy in my learning environment. According to Earl, in active learning the type of perception a learner creates in their class /environment is important in their quest for education (123). Additionally, other participations in my class revolved around completing different forms of assignments. For instance, I completed annotated bibliographies, research assignments, oral and practical exams, projects, interviews, text critiques and final exams and continuous assessment tests. These assessment tools increased my level of concentration and participation in class activities. At the beginning of my class, I had poor writing and learning skills. I did not have the ability to create visual creations of what I acquired in class. This was only to change if I had to create an effective relationship with

Black People and Affirmative Action Essay Example for Free

Black People and Affirmative Action Essay Please be advised that Assignment One on the printed Tutorial Letter 101/3/2013 on pages 12 14 has a number of both typographical and numerical mistakes. This happened as a result of a number of factors: the initial assignment reading was too costly for the Department to commission in terms of copyright and had to be retracted at the last minute. The reading on Affirmative Action: a losing battle? was then included but with an almost impossible deadline, which resulted in the errors reflected therein. This is regrettable and we apologise for any inconvenience this might have cost you. The corrected version of the assignment is on page 3 and is attached to this TL and again on my UNISA for your convenience. The marks are out of 100 marks 50 for Section A and 50 marks for Section B. NB: Please note that the due date has not changed in any way (4 March 2013). 2 ENN103F/102 8. 4. 1. FIRST SEMESTER ASSIGNMENTS The purpose of this assignment is to teach you how to read an article and to critically engage in academic reading and reflecting on the material in an academic manner by answering the short paragraph questions provided as well as an essay. Assignment 01 will be marked fairly fully and sent back to you. Affirmative action: a losing battle? There are considerable reasons to suppose that this topic, which affects all citizens of South Africa, in particular, seems dated. In some instances it is a policy viewed with hostility as it is said to discriminate against sections of the population, yet in others it is seen as beneficial to women, black people and the disabled. Studies show that in many instances this form of historical redress has proven a hindrance to performance and makes the beneficiaries doubt their abilities when viewed by their superiors. This has a negative effect on an organization since the quality of work is seen as being sub-standard. Equally, there are significant indicators, both in industry and the private sector, that the opening up of previously closed avenues through the policy of affirmative action made companies perform better since the beneficiaries of such workplace selection viewed their work as a challenge. Where beneficiaries claim stigmatization by such a selection process, it means they prefer not to have been selected through such efforts. Either way, the battle seems to go on and on. In the light of this ongoing and divisive debate, the level of debate regarding the policy has not progressed further since comparative studies of the policy have not been seriously undertaken. There has been no systematic study of the developments in how the policy actually proves beneficial as a tool of redress. Part of the reason is that, firstly, there is a lack of monitoring of what goes on in organizations, and secondly, that the regulations are not strictly enforced. For instance, companies will usually ‘front’ a black person, a woman or a disabled person, as a chief executive officer and leave the matter of compliance as a secondary issue. Rarely do such companies face serious consequences even if they do business with the government. The question then is whether a time limit should be placed on the policy and Act or whether it should be declared unconstitutional. Consideration has not been taken, for instance, of measures used in other countries to actively promote privilege. Very few advocacy groups ever mention the Naturalization Act of 1790, the Homestead Act of 1862 or even the Federal Housing Administration Loan Program of the 1930s used by the government of the United States of America to promote racial preference; or that such Acts were also used as models for other racially divided societies. Advocacy groups for and against the policy and Act have routinely made it a point that the policy is unsettling, needless and discriminatory, on the one hand, while others argue forcefully that the amelioration of past injustices justifies its implementation. Whichever side is on the ascendancy cannot take the other side’s viewpoint, and in the end the past divisions are set to continue. 3 SECTION A: Short questions Answer the following questions in short paragraphs. Please note that each question will be marked out of 10 marks: 1. 2. 3. 4. 5. Is the affirmative action policy morally defensible? Explain. In your opinion, which country has successfully implemented the policy of affirmative action and why did it succeed? In your view, why did the South African government choose to implement the Affirmative Action policy and Act, and was it ever justifiable? Does the policy need to be discontinued after a certain length of time, and why? In your opinion, why is it that people from a different racial group are unemployable in certain sectors of the economy and not in others? [10 X 5 = 50] SECTION B: Essay Write an essay of approximately one and a half page on either of the questions below. Please note that each essay will be marked out of 50 marks: 1) Do you think cultivating an equal opportunity society has helped countries such as South Africa and America to move forward? In a carefully worded essay, show why this is the case or why it is not. OR 2) To what extent do you consider such a policy and act relevant to the needs of any society today? [50 marks] Best wishes The ENN103F Team 4.

Classical Conditioning Essay Example for Free

Classical Conditioning Essay Classical conditioning is an association between two stimuli; It is what proceeds the response. The two stimuli in my experiment was the ringing of the bell and the on and off of the light switch performed in a dark room. During my experiment I rang the bell and then immediately turned off the lights. I remained in the dark for fifteen seconds then turned the light back on. I left the light on for fifteen seconds, and would monitor my pupils in the mirror then ring the bell and would simultaneously turned off the light again. After doing this several times, I rang the bell one last time but did not turn off the lights. Then I immediately looked into the mirror to monitor my pupils. I noticed that the pupils dilated. The unconditional response (UR) is that my pupils would dilate when the room became dark which I had no control. The conditioned response (CR) is that the bell stimulated the pupils to dilate. Prier to this time, the ringing of the bell had no effect on the dilation of my pupils. Therefore, the classical conditioning programmed my pupils to dilate upon the ringing of the bell and controlling the light stimuli. I repeated the same experiment but this time I did not ring the bell at all to see if the time would have a response. Every fifteen seconds I would turn the lights either on or off. The results were negative. In conclusion, indeed it took two stimuli, the ringing of the bell and the lights to provoke a response.

The Civil Rights Act Of 1964

The Civil Rights Act Of 1964 The Civil Rights Act of 1964 ridded the nation of this legal segregation and cleared a path towards equality and integration. The passage of this Act, while forever altering the relationship between blacks and whites, remains as one of historys greatest political battles. The first of its kind since the Civil War, this bill drastically called for the end of all segregation in all public places. In the eyes of the civil rights movement leaders, this bill was long over due. Kennedys crusade began slowly to the dismay of many civil rights leaders in February of 1963. He began by sending the United States Congress a Special Message on Civil Rights, stating, Our Constitution is color blind, but the practices of the country do not always conform to the principles of the Constitution(Loevy, 5). Kennedy received praise for these strong and moving words yet was criticized for his weak legislative proposals to remedy the situation. By May of 1963, his proposal would change greatly however, after two men, from opposite positions set the civil rights movement into intense motion. Martin Luther King despite advice to do otherwise began massive protests in the street of Birmingham. To combat these protests, Police Commissioner Bull Conner used any means, including dogs, fire hoses, and electric cattle prods on protestors. Making newspapers and television everywhere, the Birmingham atrocity along with Kings famous Letter from Birmingham Jail, ignited the moral conscious of Americans nationwide. While Conner earned a negative reputation, President Kennedy wisely commented, Bull Connor has done more for civil rights than anyone elseThe civil rights movement should thank God for him. He has helped it as much as Abraham Lincoln (Whalen 86). The apparent Birmingham defeat for King in re ality was the key point in which the battle to win civil rights became a national fight with the President as one of its strongest allies. Before the Birmingham situation, Kennedy kept a fragile balance with the civil rights activists and the Southern Democrats. While in office, Congress consisted of a great number of Southern Democrats with some liberal Northerners and Western Democrats (Loevy 8). In order to pass many of his liberal programs, a large number of them economic, Kennedy needed the support of these Southern Democrats. To add to this complicated situation, Kennedy knew that while the Southern Democrats would not support civil rights proposals directly, his economic plans, including aid to education and raising the minimum wage, if approved, would benefit the black population. Kennedy also needed the Southern Democrats voter support in the upcoming 1964 presidential election to secure re-election. Any aggravation to this party would only guarantee a loss for Kennedy. Motivated by the Birmingham situation, by the summer of 1963 Kennedy could no longer placate the Southern Democrats by leaving civil rights legislation untouched. Although realizing how action could endanger his chances for re-election, he saw beyond politics and into the moral issue. With public support Kennedy was willing to wage in the political war that would inevitably ensue. Kennedy and Johnson both were very aware of the walls that Congress would build to stop any proposals involving civil rights. Immediate and effective action became the new focus. Together Kennedy, Johnson, and the civil rights leaders combined efforts to achieve speedy and thorough results. By May 31, 1963, Kennedy announced his plans for the civil rights movements to the public. First hand attempts to maintain segregation by the outspoken racist Governor George Wallace of Alabama provided Kennedy with the ideal timing to deliver his message. Before even outlining the details of his new proposal he told the nation, Next week I shall ask the Congress of the United States to act, to make a commitment it has not fully made in this century to the proposition that race has no place in American life or law (Loevy 17). Immediately thereafter, he and Johnson headed meetings to outline the plans. The Leadership Conference of Civil Rights consisting of fifty or so civil rights organizations which had previously been established after Kennedys initial proposals, called for a meeting on July 2nd inviting its participating members but also extended invitation to an additional fifty religious groups and other possible helpful groups. The organization finally felt confident in fighting for this bill with unanimous determination to overrun possible roadblocks by mobilizing the nation behind the bill (Berman 57). Despite administrative support from Kennedy and Johnson, their goal remained difficult to achieve. The Leadership Conference dedicated their goals to achieving a Fair Employment Practices Commission (FEPC), a provision called Part III, named after the third proposed Eisenhower administration civil rights bill, and eliminating segregation in all accommodations. The FEPC would consist of enforcing employment equality and fairness while the Part III would allow the United States attorney general to file civil rights suits, thereby relieving individuals of filing a suit which could cause dangerous retaliations. Knowing the approval of this proposal would be hard to attain the Leadership Conference strove for all, while accepting that concessions would most likely have to be made. Still attempting to mobilize the public and get the bill some attention, the civil rights activists continued to demonstrate. The March on Washington for Jobs and Freedom, headed by King, had over 200,000 participants and proved those who feared violence wrong. The protest continued with peace while the crowd repeated, Pass the Bill (Levy 24). Despite the success of the protest in Washington D.C., the Leadership Conference was having a hard time getting the proposed bill past the House Judiciary Committee. The Bill needed to be tailored to get the future approval of both the Republican and Democratic civil rights supporters, enough to overrule the perceived resistant Senate by 2/3s vote if necessary. Yet the bill could not be so tailored that it be minimally effective in the eyes of the Leadership Conference. Finally after a plea to the House Judiciary Committee by Robert Kennedy, the Attorney General, a bill hoping to please all parties moved to the House of Representatives. However when it appeared that the bill was finally making some headway, the unthinkable happened, President Kennedy was assassinated. Many civil rights leaders feared that Johnson, originally from the South, would not push for the bill as Kennedy had. However, Johnson surprised many when he pushed for the bill as before. In his first address to Congress after Kennedys death, Johnson stated, No memorial oration or eulogy could more eloquently honor President Kennedys memory than the earliest possible passage of the civil rights bill for which he fought so long (Loevy, 356). By that February the bill made its way through the House of Representatives with a vote of 290-130. Resembling Kennedys October 1963 proposal the House of Representatives surprised many by adding an amendment guaranteeing women as well as minorities to the protection of employment opportunity section of the bill (Loevy 357). Once in the Senate, however, the bill faced its biggest challenges, including the infamous filibuster, or talking the bill to death. Since the Senate allows for endless debate on bills, making the filibuster a clever tactic, a cloture or two-thirds vote is necessary to overrule and end any debating. From March to June the bill was debated in the Senate until finally a vote of 71-29 on June 10, 1964, overruled the filibustering Senators. For the first time in American history, a southern filibuster of a civil rights bill was stopped by a cloture (Loevy 360). The civil rights supporters were satisfied with the fact that the bill included ending segregation in nearly all public places, cut off United States Government funds to programs that discriminated, and guaranteed equal employment opportunity. In order to avoid a second filibuster, the House of Representatives approved the bill with the Senates amendments making the civil rights bill the Civil Rights Act of 1964 on July 2, as Pres ident Johnson signed the bill in one of the largest bill-signing ceremonies ever. The political fight that occurred in the Senate by determined Southern Democrats will forever remain as one of the greatest legislative showdowns in American history. After passing the Civil Rights Act of 1964 however, no longer could segregation be legal or tolerated. In public places the rights of a black person were to be equal to that of a white person. In employment, blacks, minorities, and women could not be discriminated against. The federal government cut off funds to any business, educational institution, state or local government that practiced racial discrimination. To enforce the Civil Rights Act of 1964, the law also stated that the United States Department of Justice and the Federal Bureau of Investigation were to intervene in situations in the South where blacks continued to be denied civil rights. The Civil Rights Act of 1964 not only changed the United States on a social level but politically too. This bill set the precedent for using a cloture to stop a filibuster in the Senate. Similar cloture votes in 1966 and 1968, with bills for equal voting rights and guaranteed equal housing respectively were used to stop Southern filibusters. The Civil Rights Act also proved that mass demonstration and peaceful protesting are heard in Washington D.C. Martin Luther King and the Leadership Conference started with nothing and achieved everything. From the segregated South those who fought for the Civil Rights Act of 1964 changed the course of American history and ridded the nation of inequality under the law.